Services – Oncore/All Fresh

Here at Oncore/All Fresh service is definitely top of our priorities when it comes to core values and will always remain so.
It is vital to the success of all companies, and we believe, that because the levels of service we provide to our existing and new customers, is second to none, we have reaped the benefits by not only being one of the fastest independent wholesale foodservice suppliers in the region, but one of the leading and most trusted foodservice suppliers. As a customer of Oncore foodservice solutions, not only will you have access to over 4000 stock lines, from chilled foods and provisions (dairy produce, meats, fruit juices, etc), ambient (canned goods, grocery & confectionary) frozen foods (fish, meats, breads, desserts etc) and non-foods (paper disposable and cleaning goods) all orders will be delivered to you in one of our modern multi-temperature vehicles. You will also have access to over 12000 products of catering equipment and supplies, including knives, crockery, glassware and machines. Most of all these items can be delivered to you within 48 hours of ordering with one of our telesales operators.

As we aim to provide the best levels of service possible for those in the catering industry, this year we have improved our telesales department, by investing in a bespoke telesales ordering system, this offers our customers a fast, friendly and efficient ordering service. Oncore offers an order today, deliver tomorrow service, with no minimum order value and an overnight answer phone service, five days a week. Also available is a team of regional account managers, who are there to meet your needs if and when required. All this offers you and your customer’s peace of mind, knowing that you are in safe hands by using Oncore as your complete foodservice provider.

Our commitment to new and existing customers is, each time, we do it with your total requirements in mind, and in order we don’t fall short of your expectations, this year we have installed a customer charter to guarantee our commitment to serve you.

We will ensure:

  • You have a dedicated account manager and telesales operator.
  • You will be provided with stock sheets to order from if this suits your needs.
  • You have and receive unbeatable service levels.
  • You have a guaranteed delivery schedule.
  • You will have range choice and proven quality.
  • Your orders are delivered in modern clean multi-temperature vehicles.

If for any reason we fall short of delivering our charter please telephone 01772 791888 and we guarantee that:

  • Every call will receive prompt response
  • If we can not answer your questions immediately your account manager will call you back within 24 hours.
  • We will fully investigate any problem reported to us and try to resolve it to your satisfaction.

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